Terms & Conditions
Please read these terms carefully before booking a journey with us.
1. About these terms
These terms apply to all bookings made with Prestige Travel Chauffeurs Ltd. ("Prestige Travel", "we", "us", "our"). By requesting a quote or making a booking, you ("the Client") agree to these terms.
2. Quotes & bookings
All pricing is provided by quotation only, based on the vehicle requested, journey distance, duration and any additional requirements. A quote is not confirmed as a booking until a deposit has been received and acknowledged by us.
3. Deposits
To secure a booking, a deposit is required. The deposit will be either a percentage of the total journey fee or a flat £100, whichever applies — this is determined by the size and value of the booking (for example, larger bookings such as coach hire, multi-vehicle convoys or wedding packages are typically secured with a percentage deposit, while smaller single-vehicle bookings may be secured with a flat £100 deposit). The exact deposit amount will always be confirmed to you at the time of booking.
The remaining balance is due as agreed at the time of booking, and in any event no later than the date of travel unless otherwise confirmed in writing.
4. Cancellations
If you cancel a confirmed booking, the deposit paid is non-refundable. We recommend giving us as much notice as possible if your plans change, as this may allow us to reallocate the vehicle and driver.
5. Changes to your booking
We'll always try to accommodate changes to pick-up time, destination or vehicle where possible, but amendments are subject to vehicle and driver availability and may affect the quoted price.
6. Your responsibilities
- Provide accurate booking information, including pick-up/drop-off addresses, times, and passenger and luggage numbers
- Ensure passengers behave responsibly; smoking, illegal substances and abusive behaviour towards drivers are not permitted in any vehicle
- You are responsible for any damage to a vehicle caused by you or your guests during your booking, beyond normal wear and tear
7. Our responsibilities
We will provide a licensed, insured driver and a clean, well-maintained vehicle appropriate to your booking. We aim to be punctual on every journey, but we are not liable for delays caused by circumstances outside our reasonable control, including traffic, weather, road closures or flight delays.
8. Liability
Our liability for any loss or damage arising from a booking is limited to the value of that booking, except where liability cannot be limited or excluded by law (such as for death or personal injury caused by our negligence).
9. Force majeure
We will not be held responsible for any failure or delay in providing a service where this is caused by events beyond our reasonable control.
10. Governing law
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact us
Questions about these terms can be sent to Info@prestigetraveluk.co.uk or +44 7947 175374.