Privacy Policy
How we collect, use and protect your personal data.
Who we are
Prestige Travel Chauffeurs Ltd. ("Prestige Travel", "we", "us", "our") provides chauffeur, minibus, coach and performance vehicle hire across London and the UK. You can contact us on +44 7947 175374 or Info@prestigetraveluk.co.uk.
The information we collect
When you enquire about or book a journey with us, we may collect:
- Your name, phone number and email address
- Pick-up and drop-off addresses, dates and times
- Passenger and luggage numbers, and any special requirements
- Payment or deposit reference details needed to confirm a booking
- Any other information you choose to share with us by phone, email, WhatsApp or our website enquiry form
How we collect it
We collect this information directly from you — through the enquiry form on our website (processed via our website hosting provider's secure form-handling service), by phone, by email, or via WhatsApp.
Why we use your information
We use your information to:
- Provide quotes and respond to your enquiries
- Arrange and fulfil your booking, including assigning a driver and vehicle
- Contact you about your journey (confirmations, driver details, delays)
- Keep records required for accounting and legal purposes
Our legal basis for this processing is performance of a contract with you (fulfilling your booking), our legitimate business interests (responding to enquiries and running our business), and compliance with our legal obligations (e.g. financial record-keeping).
Who we share it with
We share the minimum information necessary with the chauffeur or driver assigned to your journey so they can complete the booking. We do not sell or rent your personal data to third parties. We may use trusted service providers (such as our website hosting and form-processing provider) who process data on our behalf, under appropriate confidentiality terms.
How long we keep it
Enquiry details that do not result in a booking are typically kept for a reasonable period and then deleted. Records relating to confirmed bookings and payments are retained for as long as required for accounting, tax and legal purposes (generally up to six years), after which they are securely deleted.
Cookies
Our website does not currently use analytics or advertising tracking cookies. Any cookies in use are strictly necessary for the website's core functionality.
Your rights
Under UK data protection law, you have the right to ask us to:
- Confirm what personal data we hold about you, and access a copy of it
- Correct inaccurate or incomplete data
- Delete your data, where we're not required to keep it
- Restrict or object to certain processing
To exercise any of these rights, contact us using the details above. If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
If you have any questions about this policy or how we handle your data, please get in touch at Info@prestigetraveluk.co.uk or +44 7947 175374.